Terms and Conditions – Criminal Record Checks

Cataphract undertakes to process on behalf of the Customer a disclosure in the Disclosure and Barring Service (DBS), Access NI and Disclosure Scotland.

Cataphract makes no guarantees as to the speed in which the disclosure and/or registration will be completed, only that it will use its best endeavours to expedite the process as speedily as possible insofar as it is within its influence.

The Customer acknowledges that it is her/his exclusive responsibility to ensure that all the data entered the Cataphract online application process is accurate both as to content and spelling. The Customer accepts that any delay or incorrect disclosure or registration caused by her/his omission, mis-statement or other error in the completion of the online process is entirely the responsibility of the Customer and undertakes not to seek any redress from Cataphract. Any repeat disclosure or registration will require a further repayment as if it is a new disclosure or registration.

The applicant accepts personal responsibility to pay for the disclosure unless it has been agreed the client or requesting company has a credit account and has passed our application for credit facility.

Cataphract agrees to accept payment by any legitimate credit card issued by one of the following providers regardless of the name of the person (human or corporate) to whom it is issued: Maestro, Solo, Mastercard, Visa, Visa Electron, V pay, American Express. Cataphract, from the 1st July does not accept payment via cheque

Cataphract will ensure that data is not held for longer than is necessary for the purpose. In establishing retention and archiving periods, Cataphract will comply with the DBS policy on the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure information (https://www.gov.uk/government/organisations/disclosure-and-barring-service). Cataphract will retain data for 6 months to allow for the reprint of application forms and data correction.

A log will be kept of the number of searched completed but not the data of the individual for client volume discount management purposes also.

Cataphract will not be liable for any loss occasioned to the Customer by any missing of deadlines or otherwise failing to deliver a disclosure or registration in a timely and accurate manner

A Basic Certificate may be returned to the applicant care of the employers address. By proceeding you also agree that the organisation may inspect the certificate prior to you seeing the content.

Any communication regarding our terms and conditions should be emailed to [email protected] and we will reply within 5 working days.